Step 1:
Contact TechEase either by Phone, Chat, Email, or Contact form. A technician will talk with you to determine the nature of your computer problem.
After determining that your problem can be resolved online, the technician will guide you to make payment with your credit card. The payment is processed by Paypal, so we do not have access to your credit card information, or store it on our system.
Step 2:
The technician will request access to your computer, and provide you with a 9-digit access code that you will need to enter on our Remote Access Page. You will be prompted to authorize the connection, and allow our technician to view your screen and share control of your mouse and keyboard
Step 3:
Through screen sharing, the technician will fix your computer problem while you sit back and relax.
Important:
You are always in full control of your computer during the remote support session. As customer’s security is of top importance, customers always have overriding mouse and keyboard control during remote support session. Therefore, you can override the technician’s access by controlling your pc using your own mouse and keyboard. You can end the screen-sharing session at any time by clicking the end session button on the lower right side of your monitor.